Case studies — PL-400

Contoso Field Service is a mid-sized company that installs and maintains industrial refrigeration equipment for supermarket chains across three countries. Contoso employs 240 internal field technicians organized into six regional business units (North, South, East, West, Central, and a dedicated Export unit for cross-border jobs), plus it subcontracts specialized compressor repairs to an external partner company, Fabrikam Cooling Services, whose 30 technicians need limited access to a subset of work orders.

5 chained questions

Fabrikam Retail is a mid-size home goods retailer with 42 physical stores across three regions and a growing e-commerce channel. Five years ago, the IT team built a canvas app called "Store Ops" that store associates use on tablets to manage stock counts, price checks, and local promotions. Store Ops has grown organically: it now has over 90 screens, dozens of nested `If`/`Switch` formulas copied across screens, and several Collections that are refreshed in full on every `OnStart`. Regional managers use a separate model-driven app, "Fabrikam Operations Hub," built on Dataverse, to review store performance, approve promotions, and manage vendor contracts.

5 chained questions

Northwind Traders is a mid-size wholesale distributor of specialty foods, operating three regional distribution centers and shipping to roughly 1,200 independent grocers and restaurants. The company runs its core operations on a Dataverse-based model-driven app (order management, inventory, and customer accounts) built on Power Platform. Northwind's IT team is a lean group of four developers led by a solution architect, and they have been asked to modernize how Dataverse exchanges data with the company's surrounding systems.

5 chained questions